Insurance System

The Insurance system allows players to recover destroyed ships, including the fittings and the rigs, in any station on their own. The new Insurance system is improved from the previous Beginner's Insurance. Older Beginner's Insurance Vouchers are converted to Insurance Points at an 1:1 ratio. When you recover the ship, the required IP is related to the estimated value of the ship, the items and PLEX, and the IP you’ve deposited.

For tradable ships, insurance creates a buy order in the nearest interstellar trading center while delivering the ship instantly to the player, so that an industry player have the chance to fulfill it and to keep the market in balance. The ship is available instantly if it's destroyed in PvE, but is locked for 12 hours after claiming if it's destroyed by PvP, preventing abuse of the system.

The ISK used in the insurance-generated buy order is converted from insurance points using the current maximum-buy-order price of PLEX. As a result, a large amount of insurance being claimed will cause PLEX to become cheaper.

How to get IP

• You can purchase IP with PLEX in the Combat Log interface.
• You can obtain some through daily login rewards.
• You can obtain some in the Basic Tutorials.

Depositing IP

Players can deposit IP. When the ship is destroyed, there will be a discount of up to 70% based on the amount deposited.

Calculation:

Variables:
Deposited IP = X
IP Cost of Recovering a Ship = Y

Calculation:
If X>=Y*0.3, the actual IP Cost is Y*30%
If X<Y*0.3, the actual IP Cost is (Y-X/0.3) + X

Note:
Y is calculated as (Ship Price) / (PLEX Market Price).
For ships that are not tradable but nevertheless insurable, a fixed IP cost is defined for each ship.

As you can see, you can save a lot simply by having enough IP deposited in advance! More details about this can be found when purchasing IP.

Coverage

What is covered

• Ships
• Modules and drones fitted to the ship
• Rigs fitted to the ship

What is NOT covered

• Items in cargo hold
• Items with no estimated market price
• Items dropped due to combat damage
• Some special non-compensable items

Customer Support Recovery Rules (updated 03/24/2021)

1. Please recover the ship using IP (for both PvE and PvP).
2. If you think that your ship is destroyed due to a bug, please recover the ship using IP first. Then you can contact customer service and send the details and the evidence of the bug. We will check further to see if your case is eligible for an IP refund.
3. All ships can be recovered by insurance, except capsules.
4. The modules and rigs are optional. If they are chosen, then it will cost more IP.

Not Eligible For Ship Recovery - Fast Recovery Only
Note: This method has been shut off and only ships that have a cool down time between 03/24/2010 - 04/09/2021 will be able to use this method. After 04/09/2021 ships will only be able to be recovered by using Insurance

• Your account was ever banned in the past 30 days..
• The ship was destroyed more than 30 days ago.
• You are in the cool down time for PvE ship recovery.
  • Faction ship or ≥ T8 ships the cool down time is 30 days
  • Ships ≤ T7 the cool down time is 15 days
• You are in the 30-day cool down time for PvP ship recovery.

Note:

• The ship hull is covered by default when using insurance, while the fittings and the rigs are optional.
• The Beginner's Insurance Voucher will be converted to Insurance Points at a 1:1 ratio.
• If there is no available estimated value of the ship in the market, it will be estimated by the cost of the reverse engineering or manufacturing materials.